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新作アイクリームのお知らせ:伊勢丹新宿店限定 2024年5月29日~6月30日まで ※数量限定


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Business name:

Company CEO: Austin Nagel
Address: 2-1485-62 Shinbori, Higashiyamato City, Tokyo
Phone number: 03-6770-2858

Indication of sales conditions, etc.

  1. Sales price The sales price is displayed for each product on the relevant page.
  2. Amount paid by the customer other than the selling price
    1. Shipping fee Nationwide uniform 400 yen (excluding tax).
      Free shipping for orders over ¥5,000 (excluding tax) per order.
      Please note that delivery is limited to within Japan.
    2. COD fee 250 yen (excluding tax)
  3. Payment method You can use credit cards (VISA, MASTER, JCB, American Express, Diners) or cash on delivery.
    However, for reserved items, we will limit the use of credit cards only.
    <Regarding the use of credit cards issued overseas> SOFT PRODUCTS ONLINE suspends the handling of credit cards issued overseas (VISA/MASTER) for a certain period of time to prevent fraudulent use.
  4. payment period
    1. In the case of payment by credit card Payment date for the same card
      In the case of reserved products, payment will be made when the products are shipped.
    2. When using cash on delivery, please pay directly to the driver of the parcel delivery service (Sagawa Express) when the product is delivered.
  5. Product Delivery Time If you choose to pay by credit card, we will normally ship your order within 2-3 business days after the credit card has been approved. If you choose cash on delivery, we will usually ship within 2-3 business days after we send you an order confirmation email with your order number. We also accept requests for a specific date and time, but please note that we may not be able to deliver on your desired date and time due to weather conditions, road conditions, inventory status, and your area of ​​residence.
    Pre-order items will normally be shipped [within 2-3 business days] after the product release date indicated on the relevant page. Please note that you cannot specify the date and time. In addition, we will inform you if there is a change in the product release date.
  6. Purchase limit amount/quantity Total purchase limit amount: Within 900,000 yen (excluding tax) per order.

Display of return conditions, etc.

    1. As a general rule, products cannot be returned or exchanged. However, we will accept returns or exchanges only if the products purchased on this site are damaged or soiled, or if the products and quantity differ from those ordered. .
    2. If you need to return or exchange the product based on the proviso in the preceding paragraph, please return the product in the same condition as when you received it. For set products, we accept returns or exchanges only in the shape of the set product.
    3. Please note that even if you have purchased a limited-edition product and wish to exchange it for a reason based on the proviso in paragraph 1, we may not be able to prepare it due to the limited quantity.
    1. Returns or exchanges based on the proviso of paragraph 1 of the preceding article are accepted only within 10 days after the arrival of the product (hereinafter referred to as the "return period"). Please check the condition of the product as soon as it arrives. However, please note that we cannot accept returns or exchanges for opened or used products, or products that have been damaged or soiled due to the responsibility of the customer, even within the above return period.
    2. Please note that if the product is returned in violation of the preceding paragraph, the product may be returned to the destination or discarded at the customer's expense.
  1. If you need to return or exchange a product based on the proviso of Article 1, Paragraph 1, please be sure to contact the "Contact Us" and return it to the designated "Return Address".