privacy policy

SOFT PRODUCTS (JAPAN) LLC (hereinafter referred to as "Company") recognizes the importance of handling personal information, and in accordance with the following policy, we will safely manage your personal information for the following purposes.

1. Definition of personal information

Personal information refers to information that can identify an individual customer, such as the customer's name, address, and telephone number. It also includes information that can identify an individual by being combined with other information and collated.

2. Acquisition of personal information

・When we ask customers to provide their own personal information on this website, we will clarify the purpose of use and obtain the customer's consent. The provision of personal information is based on the customer's judgment and is not compulsory by the Company. However, due to the inability to provide personal information, some of the Services may not be available.

3. Use of personal information

・With the exception of cases where the customer's consent has been obtained, the Company will not use the acquired personal information of the customer for sales promotion/advertising activities such as product information and information on various special offers, etc., or for order processing/delivery・We will use it only for the purpose of sales services such as after-sales service, future product planning, product development, purchase analysis, user management, customer support, etc.

4. Personal information management and security measures

・We will manage the personal information provided by our customers, and implement necessary and appropriate level of security measures against risks such as unauthorized access to personal information, falsification, leakage, loss, and misuse of personal information. increase.

・When we outsource the handling of your personal information to a third party, we will manage and supervise the outsourcing party in a necessary and appropriate manner.

5. Provision and disclosure of personal information to third parties

We will not disclose or provide your personal information to third parties except in the following cases.

・When prior consent is obtained from the customer

・When it is difficult to obtain the customer's consent because it may harm the life, property, body, or other interests of the customer or a third party

・When it is necessary for a national government, a local public entity, or a third party entrusted by them to perform legally stipulated duties, and there is a risk that obtaining the consent of the customer may interfere with the performance of such duties.

・When it violates other laws and regulations

・When providing the minimum necessary information to a subcontractor that performs related operations such as shipping products and promotional materials

・When outsourcing the handling of your personal information to a third party

6. Behavioral Targeting Cookies (About Cookies)

・We may use cookies for your convenience. Cookies are set when a user accesses a customized page or logs in. If you have a resistance to cookies, you can set your browser to refuse cookies or stop using cookies. However, please note that if you select the setting to reject all cookies, you may be restricted in using various services on the Internet, such as being unable to receive services that require authentication.

7. Correction and modification of personal information

・We will promptly respond to requests from customers for the disclosure, correction, suspension of use, etc. of their own personal information. (In addition, there may be certain restrictions.)

・Inquiries regarding the handling of personal information are accepted from the following.

・Phone number: 0120-901-125 (Reception hours: 10:00 to 17:00 on weekdays) *Excluding holidays

・E-mail address: wowcream@softproducts.co.jp