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新作アイクリームのお知らせ:伊勢丹新宿店限定 2024年5月29日~6月30日まで ※数量限定


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Return policy

SOFT PRODUCTS (hereinafter referred to as "our company") provides services (hereinafter referred to as "this service") to customers based on the following online shopping terms of use (hereinafter referred to as "this agreement"). We will provide.
If you purchase products through this site (as defined in Article 1) or otherwise use this site, you are deemed to have agreed to these terms, so please be sure to read these terms. .


Your order will be completed when you press the "Confirm Order" button. Please note that cancellations cannot be made after that time.


1. As a general rule, we do not accept returns or exchanges of products. However, we will accept returns or exchanges only if the products purchased on this site are damaged or soiled, or if the products and quantity differ from those ordered. .

2. If the product needs to be returned or exchanged based on the proviso in the preceding paragraph, please return the product in the same condition as when you received it. For set products, we accept returns or exchanges only in the shape of the set product.

3. Please note that even if you have purchased a limited-edition product and wish to exchange it for the reasons stated in the preceding two paragraphs, we may not be able to provide it due to the limited quantity.

4.Returns or exchanges based on the preceding article are accepted only within 5 days after the arrival of the product (hereinafter referred to as the "return period"). Please check the condition of the product as soon as it arrives. However, please note that we cannot accept returns or exchanges for opened or used products, or products that have been damaged or soiled due to the responsibility of the customer, even within the above return period.

5. Please note that if the product is returned in violation of the preceding paragraph, the product may be returned to the destination or discarded at the customer's expense.

6. If you need to return or exchange the product based on the proviso of paragraph 1, please be sure to contact the "Contact Us" and return it to the prescribed "Return Address".
[Inquiry window / return address]
De La Mer Online Inquiry Desk
TEL 03-6770-2858 (business hours: from 11:00 to 16:00)